CITIZENS GAS UTILITY DISTRICT

CHARGES AND SERVICE SCHEDULE

This page contains current information about our service fees and charges. This information is subject to change. For more information, contact our office — (423) 569-4457 in Scott County; (423) 346-7256 in Morgan County

RESIDENTIAL- Owners – Meter deposit: $75 , Service charge: $30, Footage: $1.25/ft

Renters – Meter Deposit: $200, Service charge: $30

COMMERCIAL – Meter deposit: Varies, call the office for more information. Service charge: $30

NEW SERVICE-

NATURAL GAS – $300.00 Tap Fee, $75.00 Meter Deposit, $30.00 Service Charge, $405.00 TOTAL, Footage: $1.25/ft (billed on first bill)

PROPANE – $300.00 Tank Installation, $75.00 Meter Deposit, $30.00 Service Charge, $405.00 TOTAL

Must be over 500 ft away from CGUD gas line

Contact one of our offices for more information!!

Remodeling: The fee for moving a meter is $200 for up to 100 ft., $1.25 each additional ft

Transfers: For owners and renters, the fee to lockoff a meter at one location is $30, plus $30 to turn on a meter at a new location. If the transfer is done the same day, only a fee of $30 is charged.

Past due bills: There is a 10% late charge on bills past due. Bills are due on the 10th of each month.

Delinquent accounts: There is a $30 disconnect fee and a $30 reconnect fee. After hours is $100 service charge

Once meter is locked off for non-payment, Meter Deposit increases to $200

Monthly availability charge: All accounts are charged a $5.50 monthly availability charge.

Returned checks/bank drafts: Returned checks will be assessed a $30 service charge.

After-hours turn-on fee: There is a $100 fee for turning on a meter, or for service calls after hours. (Excluding odor complaints, broke lines, and every customer receives one free pilot a year.)

Level billing: Customers who have lived at their current location at least one year and who own their home are eligible for Level Billing, which spreads out monthly gas bills over a 12-month period. The sign-up period for Level Billing is March and April. Learn more

Senior citizen discount: Customers age 62 or over are eligible for a 10% discount on monthly gas usage.

Usage is calculated by subtracting the previous reading from the present reading and multiplying by the monthly average BTU (Found on the left front side of your bill) of the Citizen’s Gas system. The monthly average BTU is the weighted average of the heat content of Citizen’s Gas suppliers.

Residential:    $1.12 per THERM Government: $1.19 per THERM Commercial:  $1.19 per THERM Large Industrial: Negotiable Propane: $2.09 per gallon Minimum:  $5.50 per Month

BANK DRAFT-This program allows customers to have their gas bill automatically deducted each month from their bank accounts. Need to sign a form and turn it in with a voided check.

AUTOPAY via WEB-This program allows customers to enroll via their customer web portal account. Their gas bill automatically deducted each month using a credit or debit card.

IVR PHONE PAYMENT-This program allows customers to call 877-248-7562 and make a one time payment using their credit or debit card.

WEB PORTAL-Customers have account data at their finger tips. They will enroll to Citizens Gas website, citizensgastn.utilitydistrict.com and have real time account information available. You can also see 12 month usage history for the gas accounts they are responsible for. They can sign up for paperless billing. And they can enroll in autopay using their credit or debit cards.

*Citizens Gas owns and operates all piping up to the outlet side of the meter

**Customer does not own Propane Tank. It will remain the property of Citizens Gas Utility District.

Pennies With A Purpose is a program partnership between Citizens Gas utility District and the Children’s Center of the Cumberlands. The program allows customers of Citizens Gas Utility District to round up their bill to the next even dollar amount each month, and the extra money is donated to the Children’s Center. Located in Oneida, the Children’s Center of the Cumberlands is an accredited member of the National Children’s Alliance and serves as an advocacy center for abused and neglected children of our community. The Children’s Center provides abuse education in schools, assists with the criminal investigation of child abuse cases, provides therapy for abused children and serves as a court advocate for children who are the victims of abuse. For example, if your bill is $29.61 and you enroll in the Pennies With A Purpose program, your bill wound be rounded up to $30.00, and the .39 cents would be donated to the Children’s Center. A little means a lot! If every customer of Citizens Gas took part in the Pennies With A Purpose program and donated an average of just .30 cents each, we could donate nearly $3,000 each month to the Children’s Center and their efforts to provide a safe haven for abused children in our community.

To learn more, contact us today!

GOOD TO KNOW INFO!

IF A STRONG ODOR OF GAS IS PRESENT IN YOUR HOME OR BUSINESS, OR IF YOU HEAR A HISSING SOUND OF ESCAPING NATURAL GAS, FOLLOW THIS PROCEDURE:

• Get everyone out of the building immediately.

• Leave the door open. 

• Use a neighbor’s phone or cellular phone outside of the building to call Citizens Gas. (423) 569-4457 or (423) 346-7256  

• DO NOT use the telephone in the building. 

• DO NOT operate any electrical switches, appliance controls, or pull any plugs from outlets. 

• Close the cut-off valve near the gas meter and DO NOT turn it on again. (Citizens Gas’ representative will turn it back on.) 

• If possible, ventilate the building by opening doors and windows at top and bottom. Start where odor is strongest. DO NOT re-enter the building for this purpose.

IF YOU SMELL OR DETECT NATURAL GAS OUTSIDE, CALL CITIZENS GAS UTILITY DISTRICT IMMEDIATELY. (423) 569-4457, (423) 569-8289 or (423) 346-7256.

Carbon Monoxide Awareness

• Periodically inspected for leaks; 

 • Periodically inspected for corrosion if the piping is metallic; 

• Repaired if any unsafe condition is discovered, or the flow of gas should be shut off; and when excavation is performed or is about to be performed near the buried gas piping, the piping should be located and marked in advance, and any excavating performed near the pipe should be done by hand. If you have any questions or comments, please contact a representative of Citizens Gas. (423) 569-4457 or (423) 346-7256.

Carbon monoxide is an odorless, tasteless, non-visible gas that can be formed when fuels like charcoal, coal, gasoline, kerosene, natural gas, oil, propane or wood are burned without a sufficient supply of air. Carbon monoxide can be produced when appliances are not properly installed, maintained or used; when vent pipes become plugged with debris; when vent pipes have gaps, leaks, spaces and rust-through spots; and when appliances are improperly vented. (All vented appliances must be vented to the outside.) 

Exposure to carbon monoxide poisons the body and can cause collapse or even death. Symptoms may include headaches, dizziness, and nausea. The best prevention for carbon monoxide problems is to have appliances installed properly and periodically inspected.

Flammables

DO NOT use or store flammable products such as gasoline, solvents, or adhesives in the same room or area near the water heater or any other gas appliance. 

Gas appliances such as water heaters installed in open garages must be installed eighteen inches (18″) above the level of the garage floor. This reduces the risk of gasoline or other flammable vapors being ignited by the main burner or pilot flame.

Water Heater Safety

WATER TEMPERATURES OVER 125 DEGREES FAHRENHEIT WITH ANY TYPE OF WATER HEATER CAN CAUSE SEVERE BURNS INSTANTLY FROM SCALDS. 

Children, the disabled and the elderly are at the highest risk of being scalded. See instruction manual before setting temperature of water heater. Feel water before bathing or showering. Temperature limiting valves are available. See water heater owner’s manual.

Pipeline Safety  

Citizens Gas would like to remind you of the importance of having natural gas lines located, free of charge, before doing any digging. Each year accidental line breaks of natural gas pipelines and other utilities result in disruption of services, millions of dollars in damages, serious injuries, and sometimes loss of life. Don’t take chances……Call Before You Dig!  

Tennessee One Call Statewide Notification Service: 1-800-351-1111 or 811

All digging in the vicinity of piping should be carefully done by hand. This will avoid the inconvenience of disrupted service, personal injury and expensive repairs. 

Violation of the “Call before you Dig” Act is a Class A misdemeanor and subject to a fine up to $2,500 and/or imprisonment for 48 hours. If a gas main or service line is exposed during digging, call Citizens Gas. Proper attention to pipe that has been exposed will prevent problems later.

Customer Owned Lines  

Federal Regulation Number 192.16 requires that we notify you to exercise diligence regarding underground or buried gas piping. Buried pipe may be subject to leakage and/or corrosion (corrosion may occur on metallic pipe) and could potentially be subject to hazards if not maintained. Remember that any and all gas pipe downstream of the gas meter ( the “building” side) belongs to you, the gas customer, and the gas customer is responsible for maintenance and operation of this portion of the fuel line system. We do not own the gas beyond the meter; therefore we do not routinely maintain or locate fuel lines. Commercial plumbers and/ or heating contractors may be contacted when gas fuel lines need attention. 

Buried gas piping should be:

• Periodically inspected for leaks; 

• Periodically inspected for corrosion if the piping is metallic; 

• Repair if any unsafe condition is discovered, or the flow of gas should be shut off; and when excavation is performed or is about to be performed near the buried gas piping, the piping should be located and marked in advance, and any excavating performed near the pipe should be done by hand. 

If you have any questions or comments, please contact a representative of Citizens Gas (423) 569-4457 or (423) 346-7256.