Welcome To
Citizens Gas
Utility District
WELCOME TO CITIZENS GAS UTILITY DISTRICT
When established in 1958, Citizens Gas Utility District was headquartered in a building in downtown Oneida, serving a small customer base with only three full-time employees.
As the utility began to grow in the 1960s, the office was moved to a block building on U.S. Highway 27 about three miles north of its present location in Helenwood. The utility remained there for 20 years before opening our new office in Helenwood, Tennessee, in September 1987.
The current headquarters consists of 2,400 sq. ft. office space and an adjoining 3,200 sq. ft. shop building on U.S. Highway 27 in Helenwood. The opening of the new facilities in 1987 marked the start of rapid growth by Citizens Gas, as the availability of local gas made prospects for expansion into previously unserved areas of Scott and Morgan counties attractive.
At that point, the utility had already experienced what it considered a major growth spurt, going from 1,377 customers on 120.5 miles of gas main in December 1980, to 3,600 customers on 274 miles of gas main in December 1987.
But the real growth was yet to come. Citizens Gas Utility District’s customer base has grown from 3,600 to 9,600 in the two-county service area with a network of gas mains totaling 741 miles. The utility has added 700 new customers as it expanded into the propane business and is now serving residents and businesses in areas not served by natural gas lines.
In 1993, Citizens Gas Utility District purchased the Indian Creek natural gas storage field in Morgan County. To insure an adequate supply of natural gas, the utility has in recent years reached out to suppliers in Campbell, Anderson and Fentress counties, and into the gas fields of southeastern Kentucky as well.
Citizens Gas Today
• 140 miles of 6 to 8 inch distribution lines, 203 miles of 3 to 4 inch distribution lines
• 408 miles of 3/4 to 2 inch distribution lines
• 9,600 residential, commercial, and industrial customers for natural gas
• 700 customers for propane
• 1,054 square miles of service area in the two county area of Scott and Morgan Counties
• A series of regulator stations to reduce pressure from 600 to 30 pounds
•Aa series of compressor stations to raise pressure in gas mains • a series of filters, oil seperators, and dehydration units to clean up gas taken from local wells
• A natural gas storage field (Indian Creek) and access to Lick Branch Storage Field which insures an abundant and easily accessible supply of natural gas for our customers
• A propane air plant, and rented delivery space on the East Tennessee Natural Gas pipeline to supplement the local natural gas supply in periods of extremely cold weather
• A staff of highly trained employees certified in various functions for both natural gas and propane.
Click the “Pay Online” button above to go to our payment portal where you can make a one-time payment, sign up for autopay, see past usage, and more!
Frequently asked questions
All new requests for the monthly metered propane service will be charged a total of $300 for the installation of the tank, in addition to the $75 meter deposit and $30 service charge, for a total of $405.
The customer must pay the installation fee, meter deposit and service fee prior to the installation of the tank by Citizens Gas Utility District, the utility district owns the meter and tank.
The propane rate is $2.09 per gallon. This price is subject to change.
A 10% discount is available on monthly metered sales and regular bulk sales for customers age 62 and older. Only one senior citizen discount is given per meter. The account must be in the name of the person receiving the discount. The senior citizen discount is for residential customers only.
The discount is not available on the advance purchase plan. For more information on the Senior Citizen Discount, please contact our office at (423) 569-4457.
All customers requesting to be on the Citizens Gas level billing program must sign up between the months of March and April of each year. Customers must have service with Citizens Gas for 12 months prior to signing up and be in good standing. Accounts are reconciled each May. Monthly payments for the budget amount ONLY must be paid by the 10th each month to remain on the level billing program.
Citizens Gas Utility District offers unique opportunities to industry seeking competitive natural gas prices through the use of a local natural gas storage facility, the Indian Creek Storage Field in Morgan County. The Indian Creek Storage Field is capable of holding up to 2,200,000 DKT of natural gas and can deliver gas at a daily rate up to 20,000 DKT per day.
The availability of on system storage will reduce the expensive and complicated transportation charges that are associated with purchasing natural gas through the inter-state pipelines. The ability to store natural gas when the price per DKT is at the lowest point can also be a valuable tool in reducing production cost for industrial customers that are dependent on using natural gas in the production process.
In addition to the natural gas storage fields, Citizens Gas Utility District has several sources of natural gas available. Citizens Gas receives its natural gas supply from the East Tennessee Gas Pipeline which is owned by Duke Energy, Delta Natural Gas, Inc. in Kentucky, Columbia Natural Resources from both Tennessee and Kentucky, as well as local gas well production in Scott, Morgan, Fentress, and Anderson Counties in Tennessee including local production from McCreary County, Kentucky.
The low pressure distribution systems of Citizens Gas Utility have a normal operating pressure from 20 psi to 50 psi. Citizens Gas’ 6″ and 8″ steel mains operate from 200 psi to 1,000 psi.
Citizens Gas has 8″ steel, 6″ steel, or 6″ plastic gas mains available to all industrial parks in Scott County and Morgan County Tennessee
Citizens Gas offers the industrial customers on the CGU system a very flexible pricing plan. Industrial customers may purchase any combination of Firm Gas Supply and or Interruptible Gas Supply. The industrial customer may select their own choice of purchasing natural gas at the Tennessee Louisiana index for the month of deliveries, storing natural gas during the months when the index price is low for delivery during the months when the index price is up, fixed pricing through Citizens Gas using pricing hedges placed at the industrial customers discretion, fixed pricing through Citizens Gas using pricing hedges placed at Citizens Gas’ discretion, or any combination of the above methods.
Pay Online or Over the Phone
We offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online button located at the top right of the page. To pay by phone, you can call the automated system at (877) 248-7562.