Rates & fees

This page contains current information about our service fees and charges. This information is subject to change. For more information, contact our office — (423) 569-4457 in Scott County; (423) 346-7256 in Morgan County

RESIDENTIAL

Owners
Meter deposit: $75
Service charge: $25
Footage: $0.75/ft

Renters
Meter deposit: $200
Service charge: $25

COMMERCIAL 

Meter deposit: Varies, call the office for more information.
Service charge: $25

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NEW SERVICE:

NATURAL GAS
$275.00 Tap Fee
$75.00 Meter Deposit
$25.00 Service Charge

$375.00 TOTAL

Footage: $0.75/ft (billed on first bill)

PROPANE
$300.00 Tank Installation
$75.00 Meter Deposit
$25.00 Service Charge
$400.00 TOTAL

Must be over 500 ft away from CGUD gas line

Contact one of our offices for more information!!

Remodeling: The fee for moving a meter is $100 for up to 100 ft., $1.00 each additional ft

Transfers: For owners and renters, the fee to lockoff a meter at one location is $25, plus $25 to turn on a meter at a new location. If the transfer is done the same day, only a fee of $25 is charged.

Past due bills: There is a 10% late charge on bills past due. Bills are due on the 10th of each month.

Delinquent accounts: There is a $25 disconnect fee and a $25 reconnect fee. After hours is $100 service charge

Monthly availability charge: All accounts are charged a $5.50 monthly availability charge.

Returned checks: Returned checks will be assessed a $25 fee.

After-hours turn-on fee: There is a $100 fee for turning on a meter, or for service calls after hours. (Excluding odor complaints, broke lines, and every customer receives one free pilot a year.)

Level billing: Customers who have lived at their current location at least one year and who own their home are eligible for Level Billing, which spreads out monthly gas bills over a 12-month period. The sign-up period for Level Billing is March and April. Learn more

Senior citizen discount: Customers age 62 or over are eligible for a 10% discount on monthly gas usage.

Usage is calculated by subtracting the previous reading from the present reading and multiplying by the monthly average BTU (Found on the left front side of your bill) of the Citizen’s Gas system. The monthly average BTU is the weighted average of the heat content of Citizen’s Gas suppliers.

Residential:    $1.12 per THERM
Government: $1.19 per THERM
Commercial:  $1.19 per THERM
Large Industrial: Negotiable

Propane:        $2.09 per gallon

Minimum:      $5.50 per Month